If you attempt to perform a transfer through HSBC’s internet banking service using Firefox 3.0, your funds will not be transferred and you will receive the following error message:
A technical error has occurred.
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After getting this error numerous times, I successfully completed a transfer using Safari on my Mac.
I spoke with an HSBC representative regarding the issue. He first suggested all of the usual rigor — clear my cookies and temporary files, then restart the software and try again. This process does not help.
Referring to Firefox as “trial software” (I am using the latest official 3.0 release), he confirmed that HSBC internet banking is currently incompatible with Firefox version 3. I got the generic “we may support it in the future after we receive all of its information” explanation.
So for now if you want to use HSBC internet banking, you will have to log in with an alternative browser such as MS Internet Explorer or Apple’s Safari.
