Scott Hanselman recently upgraded to FiOS, and reports that the FiOS availability checking on Verizon.com is not dependable. To find out if FiOS is available in your area, you should call up Verizon and talk to a human being.
“TIP: A Verizon Employee confirmed to me that the online database and an internal database of “Is FIOs available in my neighborhood” is NOT in sync. Be sure to call and ask them if it’s available where you are. My house was not available when checking online, but WAS available when I called and talked to a human.”
I’ve been waiting for FiOS too, so I’ll be giving them a call soon. I’m stuck with Time Warner’s Cable and Road Runner Internet service at the moment, which are both atrocious. Their HD television stations are spotty and pixelated with scrambled audio, and their Internet service is a yawn. During one service interruption, a Time Warner rep blamed the downtime on my use of a router, actually telling me that Road Runner “is not compatible with routers”, and I could only plug directly into the cable modem. That sealed the FiOS deal for me, right then and there! I’d say “maybe it’s just my service area”, but I live in New York City. If your cable/broadband service is spotty in New York, you’ve got some serious priority issues.
2 responses
April 27th, 2007
The Geek says:
The same thing is true of their DSL checking and other services as well.
Their website has never been reliable… best bet is to call them.
April 27th, 2007
T. Mullins says:
DO NOT WAIT FOR FIOS!! It is not worth your precious time. Fios service is HORRIBLE. The website lies, their billing is ALWAYS wrong, blaming you and charging fines for their mistakes. You CAN’T call them because all of their numbers are WRONG, they have NO offices to actually talk to a real person and if you are lucky even to even talk to someone, they hang up on you and there is nothing you can do. My sound advice for anyone with half a brain cell, STAY AWAY from anything Verizon.
Leave a Comment