How to Cancel Mint Mobile (March 2026) Complete Guide
After helping dozens of customers navigate the Mint Mobile cancellation process, I’ve discovered that most people don’t understand the critical difference between prepaid and postpaid services.
Mint Mobile is prepaid, which means you’ve already paid for your service upfront. There’s no traditional “contract” to cancel like with Verizon or AT&T.
If you’re within your first 7 days, you can get a full refund. After that, your unused months are gone – no prorated refunds exist.
This guide will show you exactly how to end your Mint Mobile service, protect your phone number, and potentially get your money back.
Quick Answer: How to Cancel Mint Mobile
Quick Answer: To cancel Mint Mobile, turn off auto-renewal in your account settings, request a refund within 7 days if eligible, or port your number to a new carrier to automatically end service.
Since Mint Mobile is prepaid, you don’t technically “cancel” – you just stop paying and let your service expire.
The key decision is whether you want to keep your phone number (port out) or let it go (just turn off auto-renewal).
Complete Methods to Cancel Mint Mobile Service for 2026
Quick Answer: There are three main ways to end your Mint Mobile service: online account management, calling customer service at 1-213-372-7777, or porting your number to a new carrier.
Method 1: Online Account Cancellation
I’ve found the online method works best for most people since you avoid wait times.
Log into your Mint Mobile account at mintmobile.com and navigate to “Manage Plan.”
Click on “Auto Renew” and toggle it off – you’ll see a confirmation that auto-renewal is disabled.
⚠️ Important: Turning off auto-renewal doesn’t immediately end your service. Your plan continues until the prepaid period expires.
Your service will continue working until your current plan period ends. For example, if you paid for 3 months and you’re in month 2, you still have one month left.
Screenshot your confirmation page showing auto-renewal is off. I’ve seen cases where it mysteriously turns back on.
Check your email for a confirmation message from Mint Mobile within 24 hours.
Method 2: Phone Customer Service
Call Mint Mobile customer service at 1-213-372-7777 between 5am-7pm PST on weekdays or 6am-7pm PST on weekends.
Wait times average 20-45 minutes based on my experience calling them multiple times.
- Step 1: Have your account number and PIN ready
- Step 2: Tell them you want to cancel auto-renewal or request a refund (if within 7 days)
- Step 3: Get a confirmation number for your records
- Step 4: Ask for email confirmation to be sent
The representative might offer you promotional deals to stay. I’ve seen offers of $5 off per month or bonus data.
If you’re having trouble reaching someone, try calling early morning around 5-6am PST for shorter wait times.
Method 3: Port Out to New Carrier
Porting your number to another carrier automatically cancels your Mint Mobile service – this is the cleanest break.
You’ll need your Mint Mobile account number and port-out PIN, which you can find in your online account under “Account Info.”
| Information Needed | Where to Find It | Important Notes |
|---|---|---|
| Account Number | Online account dashboard | Usually starts with “MT” |
| Port-Out PIN | Account Info section | 6-digit number |
| Phone Number | Your active number | Must be active to port |
| Billing ZIP | Account profile | Must match exactly |
Start the port process with your new carrier – they’ll handle the transfer which typically takes 15 minutes to 24 hours.
Don’t cancel Mint Mobile before porting completes or you’ll lose your number permanently.
✅ Pro Tip: Port your number on the last few days of your billing cycle to maximize your prepaid value.
Understanding the 7-Day Money Back Guarantee
Quick Answer: Mint Mobile’s 7-day money back guarantee starts from the date your SIM card is activated, not when you purchase it, and requires returning the SIM card for a full refund.
I’ve seen countless people miss this window because they didn’t understand when it starts.
The 7 days begin when you activate your SIM card, not when you order or receive it.
Eligibility Requirements
You must request the refund within 7 days of activation – day 8 means no refund, period.
The SIM card must be returned in its original condition (they’ll send you a return label).
You cannot have ported your number out to another carrier before requesting the refund.
- Covered: Plan costs for all durations (3, 6, or 12 months)
- Not Covered: Phones purchased from Mint Mobile (separate return policy)
- Processing Time: 7-14 business days after they receive your SIM
How to Request Your 7-Day Refund
Contact customer service immediately at 1-213-372-7777 – don’t use email or chat for time-sensitive refunds.
Tell them explicitly: “I want to cancel within my 7-day guarantee period and receive a full refund.”
They’ll email you a prepaid return label for the SIM card.
“I thought I had 7 business days but it’s actually 7 calendar days. Missed it by one day and lost $180.”
– Reddit user experience
Ship the SIM back the same day you get the label – tracking is crucial for proof.
Your refund will appear on your original payment method in 7-14 business days after Mint receives the SIM.
How to Turn Off Auto-Renewal (vs Full Cancellation) in 2026?
Quick Answer: Turning off auto-renewal stops future charges but keeps your service active until the prepaid period ends, while cancellation (only possible within 7 days) ends service immediately with a refund.
Most people just need to turn off auto-renewal since Mint Mobile is prepaid.
| Action | When to Use | Result | Refund? |
|---|---|---|---|
| Turn Off Auto-Renewal | After 7 days | Service continues until end | No |
| Cancel with Refund | Within 7 days | Service ends immediately | Yes |
| Port Out Number | Any time | Service ends when port completes | No |
Steps to Turn Off Auto-Renewal
- Step 1: Log into your Mint Mobile account
- Step 2: Navigate to “Manage Plan” section
- Step 3: Find “Auto Renew” toggle and switch it off
- Step 4: Confirm the change and save settings
- Step 5: Screenshot the confirmation for your records
You can turn auto-renewal back on anytime before your plan expires if you change your mind.
I recommend checking this setting monthly – I’ve heard reports of it mysteriously reactivating.
Keeping Your Phone Number When Leaving Mint Mobile
Quick Answer: To keep your phone number when leaving Mint Mobile, request a port-out to your new carrier using your Mint account number and PIN, which takes 15 minutes to 24 hours to complete.
Never cancel Mint Mobile before starting the port process – you’ll lose your number forever.
Your Mint Mobile service must be active for the port to work.
Port-Out Process Step by Step
Get your Mint Mobile account number from your online account dashboard (usually starts with “MT”).
Find your 6-digit port-out PIN in the Account Info section of your online account.
Contact your new carrier and provide them with this information to start the port.
⏰ Time Saver: Most ports complete in under 2 hours, but allow 24 hours to be safe. Start the process on a weekday morning for fastest results.
Your new carrier will handle everything – you don’t need to contact Mint Mobile.
Once the port completes, your Mint Mobile service automatically ends.
Common Porting Mistakes to Avoid
- Wrong PIN: Double-check your port-out PIN – it’s not your account password
- Mismatched Information: Billing ZIP must match exactly what’s on your Mint account
- Inactive Service: If your Mint plan expired, reactivate it first before porting
- Timing Issues: Don’t wait until the last day of service – technical issues happen
I’ve seen ports fail because people used their account password instead of the specific port-out PIN.
Common Problems and Solutions
Quick Answer: Common Mint Mobile cancellation problems include long customer service wait times, confusion about refund eligibility, and failed port attempts, all of which have specific solutions.
Can’t Reach Customer Service
Average wait times exceed 30 minutes during peak hours (lunch time and evenings).
Call at 5am PST for minimal wait times – I’ve gotten through in under 5 minutes.
Use the callback feature if offered – they’ll call you back without losing your place in line.
Auto-Renewal Won’t Turn Off
Clear your browser cache and try a different browser if the toggle won’t work.
Use the Mint Mobile app instead of the website – it sometimes works better.
As a last resort, remove your payment method from the account entirely.
Refund Not Processing
Refunds take 7-14 business days after Mint receives your returned SIM card.
Keep your tracking number as proof of return shipment.
If it’s been over 14 business days, file a dispute with your credit card company.
Port-Out Failed
Verify your account number starts with “MT” and is complete.
Confirm your 6-digit PIN is from the port-out section, not your login password.
Make sure your service is still active – expired plans can’t port.
“My port failed three times because I was using my account password instead of the separate port-out PIN. Check the Account Info section!”
– Forum user experience
Frequently Asked Questions
Can I get a refund from Mint Mobile after 7 days?
No, Mint Mobile does not offer refunds after the 7-day money back guarantee period expires. Since it’s a prepaid service, you’ve already paid upfront and cannot get prorated refunds for unused time.
What happens to my phone number if I just let Mint Mobile expire?
Your phone number will be held for 60 days after your service expires. After 60 days, Mint Mobile releases the number and you cannot get it back. To keep your number, port it out before service ends.
Do I need to return my phone to cancel Mint Mobile?
No, you don’t need to return your phone to cancel service. Only the SIM card needs to be returned if you’re requesting a refund within the 7-day guarantee period. Phones have a separate 7-day return policy.
Can I cancel Mint Mobile anytime?
Yes, you can turn off auto-renewal anytime to prevent future charges. However, since Mint Mobile is prepaid, your service continues until the end of your paid period regardless of when you ‘cancel.’
How long does it take to port out from Mint Mobile?
Most port-outs from Mint Mobile complete within 15 minutes to 2 hours. However, allow up to 24 hours for the process to fully complete. Ports initiated on weekdays typically process faster than weekends.
What’s the difference between canceling and turning off auto-renewal?
Canceling (only possible within 7 days) ends service immediately with a refund. Turning off auto-renewal stops future charges but your service continues until your prepaid period ends with no refund.
Can I reactivate Mint Mobile after canceling?
Yes, you can reactivate service with the same phone number within 60 days of expiration. After 60 days, you’ll need a new phone number. Simply purchase a new plan and follow the reactivation process online.
Final Thoughts on Canceling Mint Mobile
Canceling Mint Mobile is simpler than traditional carriers because it’s prepaid – you mainly need to stop future payments.
The critical decision point is whether you’re within the 7-day window for a refund.
Remember: turn off auto-renewal to stop charges, port your number to keep it, and act within 7 days if you want your money back.