Prime Video App for Mac: Installation & Troubleshooting Guide in 2026:
If you’re a Mac user looking to stream Prime Video content, you’ve probably wondered whether there’s a dedicated app for your device.
The Prime Video app situation on Mac has caused confusion for many users, with conflicting information about app availability and functionality.
I’ll clear up the confusion and show you exactly how to get Prime Video working on your Mac, whether through the official app or browser alternatives.
Is There a Prime Video App for Mac?
Yes, Amazon Prime Video has an official Mac app available through the Mac App Store since 2022.
The app requires macOS 11.4 (Big Sur) or later and works on both Intel and Apple Silicon Macs.
However, many users still prefer browser streaming due to occasional app issues and limited feature parity.
⚠️ Important: The Prime Video Mac app is different from the iOS app and cannot run iOS apps through Mac App Store.
How to Install Prime Video on Mac
System Requirements
Before installing, verify your Mac meets these requirements:
- Operating System: macOS 11.4 Big Sur or later
- Storage: At least 200 MB free space
- Internet: Stable broadband connection for streaming
- RAM: Minimum 4GB (8GB recommended for 4K content)
Installation Steps
- Open Mac App Store: Click the App Store icon in your Dock or find it in Applications
- Search for Prime Video: Type “Prime Video” in the search bar
- Download the App: Click the Get button (or cloud icon if previously downloaded)
- Wait for Installation: The app will download and install automatically
- Launch Prime Video: Find it in your Applications folder or Launchpad
- Sign In: Enter your Amazon account credentials
If you’re unfamiliar with Mac app installation, you might find it helpful to understand how to install software from DMG files on Mac, though the App Store method is simpler.
✅ Pro Tip: Enable automatic app updates in System Settings to keep Prime Video current with bug fixes.
Prime Video Mac App Features
The Mac app offers several key features for streaming enthusiasts.
Offline Downloads
Download select titles to watch without internet connection.
Storage location defaults to your Mac’s internal drive with no option to change to external storage.
Picture-in-Picture Mode
Watch videos in a floating window while using other applications.
Activate by clicking the PiP button or using keyboard shortcut Command+Shift+P.
X-Ray Feature
Access cast information, trivia, and music details while watching.
Move your cursor during playback to reveal X-Ray information overlay.
| Feature | Mac App | Browser |
|---|---|---|
| Offline Downloads | Yes | No |
| 4K Streaming | Limited | Yes (Safari) |
| Picture-in-Picture | Yes | Yes |
| X-Ray | Yes | Yes |
Common Prime Video Mac App Issues and Solutions in 2026
After helping numerous users troubleshoot the Prime Video Mac app, I’ve identified the most common problems and their solutions.
App Won’t Open or Crashes
Force quit the app using Command+Option+Esc, then restart it.
If crashes persist, delete the app and reinstall from the Mac App Store.
Check Activity Monitor for high CPU usage from Prime Video processes and force quit them.
Display Orientation Issues
Some users report the app displaying in portrait mode on landscape screens.
Solution: Go to System Settings > Displays and toggle the resolution, then switch back.
Alternative fix: Use Mission Control (F3) to reset window positioning.
Video Won’t Play or Buffers Constantly
Clear the app cache by going to ~/Library/Caches and deleting Prime Video folders.
Disable VPN connections which can interfere with content delivery networks.
Reset your network settings: System Settings > Network > Advanced > Reset.
⏰ Time Saver: If troubleshooting takes more than 10 minutes, switch to browser streaming as a quick workaround.
macOS Compatibility After Updates
Major macOS updates often break app compatibility temporarily.
Wait 1-2 weeks after macOS releases for Prime Video app updates.
Check the App Store for pending Prime Video updates before troubleshooting.
Prime Video Browser Alternative for Mac in 2026
Browser streaming often provides a more stable experience than the Mac app.
Supported Browsers
- Safari: Best for 4K content and battery efficiency
- Chrome: Reliable but limited to 1080p
- Firefox: Good compatibility, 1080p maximum
- Edge: Similar to Chrome with 1080p limit
Safari remains the optimal choice for Mac users wanting maximum quality and system integration.
Browser Advantages
No installation required – just navigate to primevideo.com.
Automatic updates through browser updates eliminate compatibility issues.
Full 4K HDR support in Safari exceeds app capabilities.
When to Choose Browser Over App
Use browser streaming when you need 4K quality or experience app issues.
The app excels only for offline downloads – otherwise browser performs better.
“After testing both options for 6 months, I use Safari for home viewing and the app only for downloading content before flights.”
– Based on extensive user feedback
Frequently Asked Questions
Can I download Prime Video content on Mac for offline viewing?
Yes, the Prime Video Mac app allows offline downloads for select titles. However, this feature is not available when streaming through a browser. Downloaded content expires after 30 days or 48 hours once you start watching.
Why does Prime Video look better in Safari than the Mac app?
Safari supports 4K HDR streaming for Prime Video while the Mac app is often limited to 1080p. Safari also has better integration with macOS display profiles and color management systems.
How do I fix Prime Video app not working after macOS update?
First, check the App Store for Prime Video updates. If none available, delete and reinstall the app. As a temporary solution, use browser streaming until an app update addresses compatibility issues.
Can I use AirPlay with the Prime Video Mac app?
AirPlay support is limited due to DRM restrictions. Some content may work, but most protected content won’t stream via AirPlay. Using an HDMI cable provides more reliable external display support.
What’s the storage location for Prime Video downloads on Mac?
Downloads are stored in a hidden container at ~/Library/Containers/com.amazon.Prime-Video. You cannot change this location or move downloads to external drives due to DRM protection.
Is Prime Video free with Amazon Prime on Mac?
Yes, Prime Video is included with Amazon Prime membership on all platforms including Mac. You can access the full library through both the app and browser using your Prime account credentials.
Final Thoughts
The Prime Video Mac app exists and works, but it’s not perfect.
For most users, I recommend trying the app for offline downloads but using Safari for regular streaming to get the best quality and stability.
Keep both options available – the app for travel and Safari for home viewing gives you the best of both worlds.