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Fix Ticketmaster Error Code 0011 in 2024 [Instant Results]

Fix Ticketmaster Error Code 0011 in [cy] [Instant Results]
  Written By: Ashish Arya
Updated On: 09/17/2023
Est. Reading: 8 minutes

When it comes to concert and event ticketing, there’s no bigger platform than Ticketmaster. Like all digital systems though, it’s not immune to occasional glitches. The one I want to talk about today is the dreaded ‘Ticketmaster error code 0011’. This error code tends to spoil the fun for many users who are in a hurry to secure their tickets for hot-selling events or concerts, especially when they come up on popular dates.

Not knowing why the error code pops up or how you can fix it can make an exciting time incredibly frustrating. That’s why I’ve decided it’s high time to shed some light on this and help you solve this issue so that you won’t miss out on your favorite events because of this pesky error code 0011. Stay with me while we unravel the mystery together and ensure your next ticket purchase goes smoothly.

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What does Ticketmaster Error Code 0011 mean?

What does Ticketmaster Error Code 0011 mean?

So, let’s start by untangling the meaning of ‘Ticketmaster error code 0011’. This particular error code appears when Ticketmaster’s system identifies unusual or potentially suspicious activity from a user’s account. It’s a protective measure to prevent potential fraudulent activities. So if you’re encountering this error, it simply means that the system has flagged your activity as out of the ordinary, and it’s trying to ensure that you are indeed legitimate.

The trigger for this ‘unusual activity’ could come from several factors: having multiple browser windows or tabs open while buying the tickets, refreshing the page too frequently, using a VPN while navigating the site, or perhaps having attempted too many purchases in a short timeframe. These actions can all make Ticketmaster’s system think something fishy is going on even when your intentions are completely bona fide. It’s frustrating sure, but keep in mind this feature is there to protect both ticket buyers and sellers from potential scams.

How to Fix Ticketmaster Error Code 0011 in 2024?

Dealing with Ticketmaster error code 0011 in 2024? Don’t worry, we’ve got you covered! This section will walk you through the steps to quickly resolve this common issue and get back to securing your event tickets hassle-free.

1. Clear Your Browser Cookies and Cache

Clear Your Browser Cookies and Cache - Fix Ticketmaster Error Code 0011

Sometimes, simply clearing your browser’s cache and cookies can resolve error code 0011 in Ticketmaster. This error could be the result of data stored in your cache or cookies that the system might deem as unusual activity. You see, these digital crumbs can store information about your online activities, including frequent page refreshes or multiple ticket purchases which could lead to Ticketmaster Flagging you.

Here are some easy steps to clear your cache and cookies:

For Google Chrome:

  1. Click on the “Three Dots” at the top right corner.
  2. Hover over More Tools, then click on Clear Browsing Data..
  3. Choose a time range like ‘the beginning of time’ to delete everything.
  4. Check the boxes for ‘Cookies and other site data‘ and ‘Cached images and files‘.
  5. Hit the ‘Clear Data‘ button.

For Firefox:

  1. Click on the “Three Lines” icon in the top right.
  2. Click on Preferences > Privacy & Security > Cookies and Site Data > Clear Data…
  3. Check ‘Cookies and Site Data‘ and ‘Cached Web Content‘. Hit Clear.

Resetting your cache will wipe out all temporary working memory of pages you’ve visited, while simultaneously deleting cookies will get rid of any potential traceable action history from those visits. Once it’s done, reboot your browser, revisit Ticketmaster’s website, and try purchasing your tickets again.

2. Avoid Multiple Tabs or Windows

Avoid Multiple Tabs or Windows - Fix Ticketmaster Error Code 0011

Here’s why this is crucial. When you open multiple windows or tabs, Ticketmaster’s system considers this as suspicious activity, which may result in error code 0011.

To implement this solution, follow the steps below:

  1. Close all unnecessary browser windows.
  2. Open the Ticketmaster website in one single tab on your browser.
  3. Whenever you need to view other information while purchasing tickets, avoid opening another Tab of Ticketmaster. Instead, open another Tab and search for whatever you need without involving the ticket platform.

When using this method, remember not to refresh your page excessively — this action too can lead to the same error as it’s seen as suspicious activity by their system.

Keeping everything contained in one tab will help streamline your ticket-buying process, keep you from triggering that pesky error code, and make scoring those coveted event or concert tickets a breeze.

3. Disable VPN or Proxy Servers

Disable VPN or Proxy Servers - Fix Ticketmaster Error Code 0011

When it comes to troubleshooting the 0011 error code, an advantageous step would be disabling any proxy servers or virtual private networks (VPNs) you may be using. VPNs are popular because they provide a layer of privacy online; however, your connection appears to come from a different location. This can raise flags for security systems like the one used by Ticketmaster.

Here’s how you might do this:

  1. You need to access your computer network settings. If you’re using a Windows system, go to Control Panel and choose “Network and Internet”. In Mac, locate System Preferences and click on “Network”.
  2. For both systems, look for the VPN settings. For Windows users, this is located under “Network and Sharing Center”. Mac users would find this under their network name.
  3. Once located, click on your VPN connection and choose ‘disconnect’ or ‘turn off’.

Remember, by disabling your VPN or Proxy Server when using Ticketmaster, you reduce the likelihood of triggering their security system. I strongly advise re-enabling your privacy measures once finished making purchases. Ideally, only verified account activities shouldn’t trigger Ticketmaster’s system.

4. Switching Browsers Works

Switching Browsers Works - Fix Ticketmaster Error Code 0011

Different browsers handle clients’ requests differently, and some are more compatible with Ticketmaster’s system than others. If you’re using a less common browser or an out-of-date version, that might be why you’re seeing error code 0011.

How to Switch Your Browser:

  1. Make sure other Browsers are installed: First off, check if you have another browser already installed- common ones include Google Chrome, Mozilla Firefox, and Microsoft Edge.
  2. Download a new Browser: In case you don’t have another browser installed, visit the official website of any major webbrowser like Google Chrome, Mozilla Firefox and download it.
  3. Installation: Follow the installer instructions which generally involves clicking on the ‘Run’ or ‘Install’ button.
  4. Open Ticketmaster site: Accessed Ticketmaster from your newly installed (or updated) browser and try purchasing tickets again.

Switching browsers doesn’t guarantee that error 0011 will vanish right away but this is certainly worth trying before moving onto other solutions.

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5. Use Incognito or Private Browsing Mode

Use Incognito or Private Browsing Mode - Fix Ticketmaster Error Code 0011

Most major browsers have some sort of private browsing mode. Here’s how to activate it in some of the most popular ones:

Google Chrome and Microsoft Edge:

  1. Click on the three vertical dots at the top-right corner.
  2. In the drop-down menu, select New Incognito Window.

Mozilla Firefox:

  1. Click on the “Open Menu” button located at the top-right corner.
  2. Choose New Private Window from the menu.


  1. Go to File in the top menu bar.
  2. Select New Private Window from the dropdown list.

6. Avoid Frequent Refreshing of Page

Avoid Frequent Refreshing of Page - Fix Ticketmaster Error Code 0011

When you’re vying for those much sought-after tickets, the impulse to continuously hit the ‘Refresh’ button can be overwhelming. But don’t give in! Here is why and how you should avoid this. Ticketmaster’s system views frequent page refreshing as aggressive behavior akin to bots or scalpers trying to secure numerous tickets. Consequently, it triggers error code 0011 as a defense mechanism.

Let’s look at some steps on how we can avoid over-refreshing:

A. Discipline Your Clicking

Yes, I get it; it’s tantalizing to click that refresh button when you’re waiting for tickets to become available. Fight against the urge!

B. Set Browser Auto-Refresh Times

Here’s a workaround if self-control is just too hard – set your browser to auto-refresh at moderate intervals (at least every 1-2 minutes) using plugins or extensions.

C. Practice Patience

Understandably, this becomes difficult when your favorite band’s concert is on the line, but patience truly will keep error code 0011 at bay.

7. Keeping Your Browser Up-to-Date

Keeping Your Browser Up-to-Date - Fix Ticketmaster Error Code 0011

When dealing with issues such as the ‘Ticketmaster error code 0011’, it’s absolutely essential for your web browser to be up-to-date. An outdated browser may not fully support all features of Ticketmaster’s website, leading to unpleasant surprises like error 0011.

Below is a simple step-by-step guide on how to update different browsers.

Google Chrome

  1. Open Google Chrome. Click on the three vertical dots in the top right corner of your screen.
  2. Hover over “Help”, then click on “About Google Chrome”.
  3. A new tab will open and automatically check for updates.

Mozilla Firefox

  1. Open Firefox. Click on the menu button (three horizontal lines) and select “?” at the bottom.
  2. Click on “About Firefox“. A new window will pop-up, and Firefox will check for updates and download them automatically.


  1. Open the App Store.
  2. Click “Updates” in the App Store toolbar.
  3. Use “Update” buttons to download and install any updates listed.

Remember: Always restart your browser after an update, as some changes may not take effect until then.

8. Checking If JavaScript Is Enabled

Checking If JavaScript Is Enabled - Fix Ticketmaster Error Code 0011

Being a dynamic website, Ticketmaster relies heavily on JavaScript to function effectively. If JavaScript is disabled on your browser, this could be the source of error code 0011. Here’s how you can ensure JavaScript is enabled in various browsers:

Google Chrome

  1. Click on the three vertical dots at the top right corner of the browser, and select Settings.
  2. Scroll down and click on Advanced to expand more options.
  3. Under the Privacy and security section, click on Site Settings.
  4. Look for JavaScript, and ensure it’s set to Allowed.

Mozilla Firefox

  1. Type about:config into the address bar and press Enter.
  2. Click on the button labelled Accept the Risk and Continue.
  3. In the search bar, type javascript.enabled.
  4. If it shows as false, double-click the line to toggle it to true.


  1. Go to Safari > Preferences > Security.
  2. Make sure Enable JavaScript is checked.

9. Reducing the Number of Tickets You Are Buying Per Transaction

Reducing the Number of Tickets You Are Buying Per Transaction

Buying a large number of tickets in a single transaction might seem advantageous, especially if you are trying to secure seats for a big group. However, this can also be interpreted by Ticketmaster’s system as unusual activity, leading to the notorious error code 0011.

Follow these steps to ensure smooth ticket purchases:

  1. Decide on the number of tickets needed for your day at the event. If you want more than ten tickets, consider dividing this into multiple transactions instead of trying to buy them all at once.
  2. Head over to the Event Page on Ticketmaster.
  3. Select your desired event and buying options.

The moment you select an event, you will be led to a page with all the details. You can choose your seat and select the number of tickets you want below ten (if possible).

10. Contact Ticketmaster’s Customer Support

Contact Ticketmaster's Customer Support - Fix Ticketmaster Error Code 0011

If all the above solutions don’t work, then reaching out to Ticketmaster’s Customer Support can provide you the necessary guidance. Here are some simple steps to follow:

  1. Visit the Ticketmaster website
  2. Navigate to the *‘Help’ tab that is usually situated at the top-right corner of the site
  3. Click on it to go to the ‘Customer Service’ page

Here you have two options:

  • Live Chat: Available from Monday – Sunday, open 24/7 for your convenience
  • Email: Send a detailed explanation of your issue

Raise your Issue:

  • Use live chat feature for faster response. Describe your problem and mention specifically Error Code 0011.
  • For an email response, fill out their contact form with your full name, email address, phone number, and a brief yet detailed explanation about your problem – specify that it is ‘error code 0011’.

Finally, wait for a response from Ticketmaster’s proficient customer service representatives who are there to assist you. Be sure to stay patient because depending on their workload, it may take some time for them to get back to you.

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So there you have it, the whys and wherefores of Ticketmaster error code 0011. It’s essential to remember that this error isn’t necessarily a reflection on you as a user. It’s merely a safety feature integrated into the Ticketmaster system to protect everyone involved. Once you understand the reasons behind it, tackling it becomes infinitely more straightforward.

Getting past this hurdle and back on track to securing your dream event tickets needn’t be a headache anymore. A touch of patience and a considerable understanding of how these systems work are all you need to prevent this error in the future. So, stay calm, follow the rules, refresh less frequently, and make your way towards an incredible live experience hassle-free.


  • Ashish Arya

    I'm a tech enthusiast and lifelong gamer, hailing from the beautiful city of Chandigarh. My passions range from immersing myself in worlds like GTA V, COD, SIMS, Roblox and Minecraft to exploring the latest innovations in laptops and technology. Armed with a Bachelors Degree in Computer Application, I love sharing my insights through writing and engaging with fellow enthusiasts. Join me on my journey through the ever-evolving realms of gaming and tech!